Because our infrastructure involves immediate resource allocation and automated provisioning, our refund policy is structured as follows:

General No-Refund Rule All purchases of cloud infrastructure, Virtual Private Servers (VPS), game server hosting subscriptions, and setup fees are non-refundable once the instance has been successfully provisioned. We do not offer prorated refunds for partial months or unused subscription periods.

Exceptions & Statutory Rights Service Availability Failure: If your service is entirely inaccessible due to an extended, unmitigated infrastructure failure on our end lasting more than 24 consecutive hours, you may request a credit or refund for the affected period by contacting support.

Statutory Rights (Consumer Protection): If you are a consumer residing in a jurisdiction (such as the United Kingdom or European Union) that grants statutory cooling-off rights for digital services, you acknowledge and agree that because our provisioning occurs instantly upon payment with your express consent, you waive your right to cancel once resource deployment has begun, unless otherwise required by local law.

Chargebacks and Disputes Because Paddle.com is our Merchant of Record, all payment disputes, chargebacks, and refund inquiries must be routed through Paddle support or initiated via your customer portal. Fraudulent chargebacks or misuse of the dispute process will result in immediate permanent termination of all associated accounts and network nodes.